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Return / Refund

WARRANTY:-

RETURN POLICY FOR PRODUCTS (ONLY IN CASE OF DEFECTIVE/DAMAGED GOODS)

CANCELLATION BY ZLL:-

Please note that there may be certain orders that ZLL may be not be able to accept and might have to be cancelled. In this regard, ZLL reserves the right, at its sole discretion, to refuse or cancel any order for any reason.

Some situations that may result in any order being cancelled include limitations on quantities available for sale, inaccuracies or errors in product or pricing information etc. ZLL reserves the right to contact the End User if all or any portion of his/her order is cancelled or if additional information is required to accept the order. If the order is cancelled after the payment has been made, the said amount will be reversed back in the End User’s Account, depending on the mode of payment used.

CANCELLATIONS BY THE END USER:-

In case ZLL receives a cancellation call/notification/requisition as mentioned hereinabove and the order has not been shipped by ZLL, then ZLL shall process the cancellation of the order and refund the entire amount. However, the orders that have already been shipped out by ZLL will not be cancelled and the End User shall be entitled to only a replacement on those orders. The End User agrees not to dispute the decision made by ZLL and accept ZLL’s decision regarding the cancellation.

GENERAL:-

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